What warranty does Archinko include, and how do I submit a warranty claim?Updated 19 days ago

Archinko includes a 2-year limited warranty covering manufacturing defects under normal use and service from the date of purchase.

The warranty is void if defects result from:

• Neglect

• Alteration

• Improper repair

• Improper or commercial use

• Electrical overload

• Failure to install, use, or maintain the machine according to the instructions provided in the Instruction Manual.

Submitting a Warranty Claim

To submit a warranty claim, please send us an email to [email protected],  including the following information. 

Please include:

• A description of the issue

• The history or circumstances surrounding the issue, if relevant

• Clear photos or a short video showing the problem

• Your order number

If inspection of the unit is required, the machine must be shipped prepaid to the seller's facility. Shipping costs will be reimbursed if the claim is found to be valid after examination.

Following evaluation, the seller may choose to:

• Repair the unit

• Replace the unit or defective parts

• Issue a credit to the buyer's account

Arcadro shall not be liable for loss of use, incidental damages, or consequential damages.