How are replacements processed?Updated a year ago

Once your concern has been assessed and has been approved for a replacement, our support team will notify you via email. If it is determined that the damage was caused by shipping, handling, or a factory defect, further instructions for a return label or return process will be provided to ensure a smooth return. Initiating a return is on a case-to-case basis. In some cases, for some damaged spare parts, a return is no longer needed. But if it is the entire machine that needs to be replaced, then it needs to be returned. We can provide a return label, once approved.

When the returned product safely reaches our facility and is received on our end, we will initiate the fulfillment process for your new spare part or machine.

To follow up with the tracking information of your replacement, you can contact our friendly support team at [email protected].