Returns and Refunds
Answers on the return policy.
Important Information with Returns and Refunds
For any refund or return requests, you must contact us first before sending anything back. We have a warranty process in place, and it’s important that we are informed in advance. This allows us to properly assess your situation, confirm eligibility,
I changed my mind. What is your Returns and Refunds Policy?
If your product arrived in good condition but does not meet your expectations, for example, regarding its size, color, or other aspects unrelated to shipping damage or defects, we can allow returns through our Change-of-Mind Return policy. We offer a
My machine arrived damaged. What should I do?
Despite our best efforts in proper packing, products may occasionally encounter a bumpy ride during transit. We see this as an opportunity to reinforce our commitment to customer satisfaction. We understand that accidents happen, and that's why we ha
My machine came in damaged, I tested it and found issues, what do I need to do?
When your machine is delivered, carefully inspect each part and set it up. Test the machine right away to ensure everything is functioning properly. If you encounter any damages, record a short video showcasing the issue and send it to hello@arcadro.
How are replacements processed?
Once your concern has been assessed and has been approved for a replacement, our support team will notify you via email. If it is determined that the damage was caused by shipping, handling, or a factory defect, further instructions for a return labe
My machine arrived intact, but I found an issue during testing. What should I do?
Once your machine has been delivered, please inspect all components, complete the setup, and test the machine as soon as possible to ensure everything is functioning correctly. If you encounter any issues, please contact our support team at hello@arc