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My machine came in damaged, I tested it and found issues, what do I need to do?Updated 2 months ago

When your machine is delivered, carefully inspect each part and set it up. Test the machine right away to ensure everything is functioning properly. If you encounter any damages, record a short video showcasing the issue and send it to [email protected]. Please indicate each issue found in full detail. Rest assured, our dedicated support team will promptly investigate and assist you in finding a resolution. Your satisfaction is our priority, and we are here to help every step of the way.

Replacements and refunds are subject to approval after the situation is assessed.

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