My machine arrived intact, but I found an issue during testing. What should I do?Updated 2 months ago
Once your machine has been delivered, please inspect all components, complete the setup, and test the machine as soon as possible to ensure everything is functioning correctly.
If you encounter any issues, please contact our support team at [email protected] and provide the following:
- Your order number
- A detailed description of each issue encountered
- Clear photos of the affected area(s)
- A short video demonstrating the issue, particularly for any motion-related, operational, sound, lighting, or gameplay concerns
Photos and videos are an important part of the troubleshooting and warranty assessment process, as they allow our technical team to accurately identify the cause of the issue and determine the most appropriate solution.
Our support team will carefully review the information provided and guide you through the next steps. We are committed to assisting you and working towards a resolution as efficiently as possible.
Please note that any replacement parts, returns, exchanges, or refunds are subject to review and approval following assessment of the reported issue.