My machine arrived damaged. What should I do?Updated 3 months ago

Despite our best efforts in proper packing, products may occasionally encounter a bumpy ride during transit. We see this as an opportunity to reinforce our commitment to customer satisfaction. We understand that accidents happen, and that's why we have a dedicated support team ready to assist you in resolving any shipping-related issues.

Our priority is to ensure your product reaches you in pristine condition, and in the rare event that it doesn't, we're here to make it right.

Upon receiving your order, please inspect the machine and other small parts immediately. Test the machine by turning on the power and playing with it for a while. If any damages are found, kindly take a photo or a short video and send it to our friendly support team at [email protected].

Our team will conduct a thorough investigation to address the issue and ensure a resolution for you.