Where is my order?
The delivery is usually within 5 working days (Monday to Friday) but can be a bit longer sometimes when the courier is experiencing a delay.
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Shipping information
Where is my order, what is the delivery time, which countries?
Do you ship internationally?
Currently, our shipping services are limited to Europe and the USA (smaller and separate islands not included), primarily due to the substantial weight of our packages. However, we are actively exploring options to extend worldwide shipping and are o
Do you ship to the USA?
Yes, our warehouse is located in Buford, Georgia.For in-stock products, the typical delivery time is 3-5 days. The shipping company and service may vary depending on the delivery location. We offer FREE shipping within the U.S., though smaller or sep
Do you ship to Europen Union countries?
We can directly ship from our Warehouse in The Netherlands. Depending on the country the delivery time is about 2-5 working days. We offer FREE shipping within the European Union. Smaller islands are not included. All prices include tax.
Do you ship to UK / Norway / Switzerland?
Yes, we ship to these non-EU countries in Europe as well; The United Kingdom (England), Norway, and Switzerland. The delivery time is about 1 week. We have the inventory in The Netherlands. From there it will be sent to countries in Europe.
I just placed my order, how long will it take to be delivered?
Once your order is placed, it is fulfilled in our warehouse. After being fulfilled, it gets shipped. Fulfillment time is 3-5 business days excluding weekends and holidays. We have a warehouse in Atlanta, GA, for customers in the USA, and another one
I just placed my order, can I still change my shipping address?
Please reach out to [email protected] ASAP to request a change. Provide us with your order number and the correct or new shipping address. Please try to reach out within the first 24 hours from the time your order was placed. Any orders assigned with
I’m in the UK (United Kingdom). What are the extra costs (Customs duties?)
Our product price excludes UK sales tax and customs duties. The estimated costs UK customs will charge you are around 130 GBP (more or less), depending on the currency exchange rate. You will be charged by UK customs or the courier, not by us. Our pr